lforbes wrote:
> "juanmanuel" wrote:
> > it can be caused by a virus. I recommend you to reinstall
> > windows and follow
> > the security tips in windows xp home page.
>
> Hi,
>
> Yes I agree. It sounds like the Blaster Virus. Download the free Virus
> tools from <a style='text-decoration: underline;' href="http://www.symantec.com" target="_blank">www.symantec.com</a> and see if you can find the right one.
>
> You may need to buy a Norton Antivirus cd to boot from though as it
> seems like you can’t get into windows long enough to scan.
>
Original post for clarity:
"On my other computer, no matter what user name it logs on to, it
automatically restarts right after the screen shows. I tired the safe
mode and it still did the same. Any ideas how to fix this?"
Although this problem may be caused by a virus, it does not sound like
Sasser or Blaster. At this point with so little information provided by
the OP, reinstalling Windows is not the next troubleshooting step.
Reinstalling Windows is a *last* resort.
To the OP: Since you haven't provided much information (eg., does the
computer actually restart or just cycle through the login screen; text
of error messages, if any), here are some general items to check:
<a style='text-decoration: underline;' href="http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q320299" target="_blank">http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q320299</a> -
Windows XP Restarts Unexpectedly or Restarts When You Shut Down the
Computer
<a style='text-decoration: underline;' href="http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q311806" target="_blank">http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q311806</a> -
Windows XP Restarts When You Try to Shut Down Your Computer
<a style='text-decoration: underline;' href="http://support.microsoft.com/?kbid=313322" target="_blank">http://support.microsoft.com/?kbid=313322</a> - A User Logon Request Is
Rejected Without Any Messages
Are you able to get into Safe Mode? Last Known Good Configuration? What
changed before things went sour? Did you have a current version (not
earlier than 2003) antivirus installed using updated definitions? Did
you remove some malware?
If the latter, see this Lavasoft article:
<a style='text-decoration: underline;' href="http://www.lavasofthelp.com/articles/v6/04/06/0901.html" target="_blank">http://www.lavasofthelp.com/articles/v6/04/06/0901.html</a>
If you want more help, please post back with more details.
Malke
--
MS MVP - Windows Shell/User
Elephant Boy Computers
<a style='text-decoration: underline;' href="http://www.elephantboycomputers.com" target="_blank">www.elephantboycomputers.com</a>
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