Ask for Remote Assistance /host name issue

Joined: Jul 13, 2005 Posts: 1

I cannot receive (ask) "remote assistance" but have no trouble receiving a request for remote assistance and logging onto computers. I have xp home & trying to connect to xp professional (also tried xp home with same results). I have dial up and the xp professional has cable. Both have firewalls and both have been disabled.
We are trying to connect through windows messenger. (email has also failed).
I get no messages saying it cannot connect but the xp prof states that "cannot resolve host name" I cannot find anything about the
message in microsofts knowlege base. Any help would be appreciated. Thanks in advance

External Since: Jul 07, 2004 Posts: 83

offshrink wrote:

> I cannot receive (ask) "remote assistance" but have no trouble
> receiving a request for remote assistance and logging onto computers.
> I have xp home & trying to connect to xp professional (also tried xp
> home with same results). I have dial up and the xp professional has
> cable. Both have firewalls and both have been disabled.
> We are trying to connect through windows messenger. (email has also
> failed).
> I get no messages saying it cannot connect but the xp prof states
> that "cannot resolve host name" I cannot find anything about the
> message in microsofts knowlege base.

If the requesting PC is behind a NAT router, then Remote Assistance requests
will fail unless the router has UPnP support enabled, and the requesting PC
has an Exception enabled in Windows Firewall for "UPnP framework".

--
Robin Walker [MVP Networking]
rdhw.TakeThisOut@cam.ac.uk