Windows Explorer crashes and WMP11 crashes / corrupted file

“Windows Explorer player has encountered a problem and needs to close”

Faulting application explorer.exe, version 6.0.2900.2180, faulting module
unknown, version 0.0.0.0, fault address 0x00a344f3.


“Windows media player has encountered a problem and needs to close”

Error Signature
AppName: wmplayer.exe AppVer: 11.0.5721.5145 ModName: unknown
ModVer: 0.0.0.0 Offset: 007c44f3


OK, The problem

Whenever I try to access folder with all my music files and movies in them I
get the error message above. This is isolated only to this folder, every
other part of windows explorer works fine. However sporadically I am
sometimes allowed into the folder and thus have been trying to remove as many
music / movies files I can into a new working folder. However recently I
can’t get in at all.

However I also get an error message when windows media player is open for
about 5 minutes. I am guessing here but probably because it is linked to this
problematic folder


Failed Solutions tried for WMP 11

Rolling back to WMP9 and reinstalling

Just rolling Back

New sound drivers

Getting rid of Nero


Failed Solutions tried for Windows explorer

Running Norton windocter , which finds windows problems

Running Norton Disk Docter, which finds disk problems


Solution trying to implement at the moment

I had most of my music movies back up, so I am trying to just remove this
folder gigs worth of information and just reinstall my backup onto the
computer, however every time I try to put it into the trash I get the error
message, I can’t even hover the mouse over the top of the file without the
error message coming up. So I guess I need a solution to get rid of a
corrupted folder

After I have removed that corrupted file I would then wipe my WMP library
and hopefully the problem will be fixed, I hope.

Sorry if this is a bit long but I guess the more information for you guys
the easier it is to understand the problem

Cheers Ben

"Ben Jam''n" wrote:

So I guess I need a solution to get rid of a
> corrupted folder


Ok, so i have used the Command Prompt to try and delete the file

i went to the directory folder and typed

Rmdir folder

however i get an message that says "access is denied"

We only have one account on the computer and we are administrator. Or am i
getting this message for a different reason?


On this failing i was interested to see if i could delete a single file so i
manually deleted some files in one of the sub folders of this initial folder
using the typed command

Del filename.txt

And this worked, but i have too many files to do this for the whole space.


Cheers Ben