exception message

"sarah woolsey" wrote:

> upon start up i get the message exception processing massage c0000013
> parameters 75b6bf9c 4 75b6bf9c 75b6bf9c
> what is this and how do i resolve it?
> many thanks
> lee


Hi Lee,
Does this issue reproduce itself if you started in Safe Mode?.
Try to start with a clean boot and see which program/App will be the culprit.
How to configure Windows XP to start in a "clean boot" state
http://support.microsoft.com/kb/310353
More Qs and As like your issue:
http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?que...c000001

Then run a Disk clean Cleanup (note if your system is set to remember the
password you can be selective in your cleaning).
There is always a log file in the Event Viewer created for each
Successful/or Unsuccessful Log, so open a run command and type in:
eventvwr.msc click [OK]
There you will see three Options/Folders:
Application
System
Security
By clicking on each and look in the Right Pane/Window you will see a report
Log Double click on the error Message (X) to get more info and you can copy
and paste in your next post.
Just in case it is a memory or a third-party add-ons try this it will not
hurt at all.
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Taps:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

2... You need to be sure your system is clean from malware and Viruses by
scanning for them
Scan for malware from here:
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

=How to perform a clean boot procedure to prevent background programs from
interfering with a game or a program that you currently use
http://support.microsoft.com/kb/331796


3... You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
HTH.
nass
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www.nasstec.co.uk